Privacy Policy
Last updated: October 2026 • Effective: October 1, 2026
Who We Are
RV Repair Miami is a mobile RV repair service based in Miami-Dade County, Florida. We operate at rvrepairmiami.com. Our primary contact is by phone at (305) 912-8800.
Information We Collect
We collect personal information only when you voluntarily provide it to us through our contact form or by calling. This information includes:
- Contact information: Name, phone number, and email address when provided
- Service location: Your address or location where service is requested
- RV information: Make, model, year, and description of the problem you describe
- Communication records: Notes from phone calls and messages related to your service request
We do not collect payment card information directly. Payment is processed in person at the time of service.
How We Use Your Information
We use the information you provide solely to:
- Schedule and complete your requested RV repair service
- Provide you with a flat-rate price quote before dispatch
- Follow up on your service appointment and confirm scheduling
- Send service reminders if you have opted in to receive them
- Respond to your inquiries and questions
We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not use your information to create advertising profiles.
Warranty Service and Third-Party Warranty Providers
If you request that we coordinate with an extended warranty provider on your behalf (such as Good Sam ESP, Wholesale Warranties, or another provider), we will share your name, vehicle information, and service details with that provider to process the warranty claim. You authorize this sharing when requesting warranty coordination.
Cookies and Website Analytics
Our website may use cookies and similar technologies for basic website functionality. We do not use tracking cookies for advertising purposes. If we use analytics tools, they collect only anonymized data about page visits and do not identify individual visitors. See our Cookie Policy for details.
Data Retention
We retain your service records for a period of three years following the date of service. This allows us to reference prior service history if you call us again and to honor any warranty claims on work performed. After three years, service records are deleted unless required by law.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information (subject to any legal retention requirements)
- Opt out of service reminder communications at any time
To exercise any of these rights, contact us at (305) 912-8800.
Florida and Federal Privacy Laws
This policy is written to comply with applicable Florida privacy laws and the California Consumer Privacy Act (CCPA) where applicable. If you are a Florida or California resident with specific privacy rights inquiries, please contact us directly.
Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website following any change constitutes acceptance of the updated policy.
Contact Us
Questions about this privacy policy: Call (305) 912-8800 or use our contact page.